Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Friendly staff
Limited dining options
Privacy issues
7.6/10
Very good
Rooms
7.9
Location
9.2
Service
9.3
Dining
5.2
Guest reviews
7.6/10
based on 15 reviews
8.2
8.2/10 based on 877 reviews
Ethel
United States,
October
2024
7.6/10
I had a generally positive experience at the hotel, especially with the room upgrade that made for a comfortable stay. The staff were incredibly friendly and attentive, which really enhanced my visit. The location was excellent, with plenty of shops and restaurants nearby, making it easy to explore. However, the room cleaning could have been improved, and the dining options left something to be desired, particularly the breakfast quality.
Rooms
7.0
Initially, the room was not great, but after I complained, I was moved to a more spacious and comfortable room that was much better. Unfortunately, the cleaning wasn't up to par during my stay.
Service
10.0
The service was fantastic! The staff, especially the receptionist Gozde, were extremely friendly and helpful. They were always available for any requests I had, making my stay much more pleasant.
Location
9.0
The location was really great! It's on a long street filled with shops and restaurants, plus it's close to the metro and Cevahir Mall. Everything I needed was easily accessible, which made my stay very convenient.
Dining
5.0
The dining experience was lacking. While the breakfast spread had some good elements, like typical Turkish items, overall, it felt poor and stale at times.
Facilities
7.0
Facilities were decent, but they didn't stand out much. It felt like they were adequate without being exceptional.
Frank
United States,
August
2024
7.2/10
I had a wonderful stay at this hotel, thanks to its great location and the friendly staff. The rooms were clean and offered a good level of comfort, though noise from the nearby street could be bothersome at times. The service was exceptionally helpful, particularly the night receptionist, which added to the overall pleasant experience. However, the dining options left much to be desired, with limited breakfast choices that could really use improvement.
Rooms
7.0
The rooms were clean and comfortable, though a bit noisy from the ambulances running nearby.
Service
9.0
The staff was particularly helpful and friendly, especially Gozde at the reception.
Location
9.0
The location was great, very close to the metro station and plenty of restaurants and shops.
Dining
5.0
The breakfast offered was not good enough and lacked variety, which was disappointing.
Facilities
7.0
There weren't any comments regarding specific facilities, but the hotel overall felt accommodating.
Sydney
United Kingdom,
August
2024
7.6/10
The hotel offers a clean and spacious stay with very comfortable beds, making it a pleasant choice. The staff was genuinely friendly and helpful throughout my visit. On the downside, dining was a letdown with some meals lacking variety, and the location, while convenient, sometimes struggled to accommodate guests during peak times.
Rooms
8.0
I was pleased with the rooms as they were airy, clean, and had a comfortable bed. The small balcony was a nice touch, although it got a bit warm, so I had to be mindful of the sheer curtains.
Service
9.0
The staff were wonderful and particularly helpful, with the cleaning lady Meryam going above and beyond to assist.
Location
9.0
The location was great—everything you need is just around the corner, including restaurants and shopping, plus a metro station not far away for easy commuting.
Dining
5.0
Dining could definitely use improvement; I found some meals lacking and the coffee was subpar.
Facilities
7.0
Facilities were decent but nothing particularly stood out. However, the hotel's central location made it easy to access many amenities.
Valerie
United Kingdom,
July
2024
7.4/10
The hotel was located in an excellent area, close to shopping and restaurants, making it very convenient for getting around. The rooms were spacious but lacked privacy due to the visibility from neighboring rooms. The staff was incredibly friendly and helpful, which made my stay comfortable. However, the dining options were quite limited and the coffee could use some improvement.
Rooms
7.0
The rooms were spacious, but I did notice a lack of privacy because you could easily see into other rooms. They were clean but in need of some updates.
Service
9.0
The staff was very friendly and always willing to assist with anything I needed, which truly enhanced my stay.
Location
10.0
The hotel's location was perfect, being close to a big mall and numerous restaurants. It made everything easily accessible, including public transport.
Dining
5.0
Dining options were quite limited, and I found the quality lacking, especially the coffee, which wasn't very good.
Facilities
6.0
The facilities were decent, but not particularly standout; nothing that really impressed me.
Great location
Limited dining options
Scott
United States,
July
2024
8.0/10
I had a pleasant stay at this hotel, thanks to the friendly staff and the spacious, modern rooms that were kept very clean. The location is really convenient, just a short walk from great shopping options, which made my trips out easy. However, I found the dining experience to be a bit lacking, especially at breakfast, and some facilities did not meet my expectations. Overall, a decent choice but with room for improvement.
Rooms
9.0
The rooms were spacious and very comfortable, with great big bathrooms and lovely showers. I appreciated how clean everything was.
Service
10.0
The staff provided excellent service and were very friendly, thanking me for everything. I felt welcomed during my entire stay.
Location
9.0
The hotel is in a great location, just a two-minute walk from a shopping center, which was really convenient for me.
Dining
5.0
The breakfast was limited and not very impressive, which was a bit disappointing. I wish they’d improve this aspect.
Facilities
7.0
The hotel had decent facilities, but I was hoping for more amenities to enhance my stay.
David
United States,
July
2024
6.4/10
I stayed at this hotel recently, and I must say the location is fantastic, really close to Cevahir Mall and in the heart of Istanbul. The rooms were nice but a bit small for my taste and lacked a dressing table. The service was generally friendly and helpful. On the downside, the dining options were quite limited and not very clean. Overall, I think it offers decent value for money, but there are some areas that could use improvement.
Rooms
6.0
The rooms are nice but unfortunately quite small and they open directly which can feel a bit unsafe. There's no dressing table or mirror, making it hard to get ready properly.
Service
8.0
The service staff was overall friendly and keen to assist with any requests, which improved my experience.
Location
9.0
The hotel location is a major plus, situated very near to Cevahir Mall and more in a local Turkish area rather than just touristy spots.
Dining
5.0
Dining options were quite poor, very limited and not the cleanest. I hope they revamp it soon.
Facilities
5.0
Facilities were basic and could use some improvement, especially in the dining area.
Matt
United Kingdom,
June
2024
8.4/10
I had a mixed experience at the hotel. The rooms were spacious and comfortable, which I really appreciated, but the noise from ambulances throughout the day and night was quite disruptive. The staff was very friendly and helpful, especially Shalla from the night shift. While the location was convenient with easy access to public transport, it also came with some noise issues. Overall, I found it a good value for money, but the noise did affect my stay.
Rooms
8.0
The rooms were wonderful, spacious, and comfortable.
Service
9.0
The staff was nice and provided all help, even giving us an upgrade to a suite.
Location
8.0
The location was very good for my needs with a metro station and a bus station nearby.
Dining
Facilities
David
United Kingdom,
May
2024
8.4/10
I had a great stay at this hotel, which was located right in the heart of Istanbul, making everything easily accessible. The rooms were clean, spacious, and comfortable, while the staff were exceptionally friendly and helpful. Unfortunately, the breakfast was somewhat limited and could use improvement. Overall, I felt it offered good value for money, although there was a hiccup during check-in as my room wasn't ready right away.
Rooms
9.0
The rooms were very clean, large, and comfortable, with great big bathrooms and lovely showers.
Service
10.0
The service was excellent, with the staff being extremely friendly and helpful, especially the receptionist Gozde who spoke Arabic.
Location
9.0
The hotel is situated in a fantastic location, more populated by locals than tourists, and is very close to Cevahir Mall and the metro station.
Dining
7.0
The breakfast spread was the real winner with a great mix of typical Turkish foods, but it could use some variety.
Facilities
7.0
The facilities were decent but not extraordinary.
Paul
United Kingdom,
May
2024
8.4/10
I had a lovely stay at this hotel! The rooms were spacious and impeccably clean, with a nice balcony to enjoy the fresh air. The staff was consistently friendly and went above and beyond to make my experience enjoyable. However, the breakfast options were a bit limited, which was a slight downside. Overall, it was a good value for money, especially given the great location near shopping and the metro.
Rooms
9.0
The rooms were big and clean, and I really appreciated the lovely balcony. The bathroom was also spacious and spotless.
Service
9.0
The service was professional and the staff was very nice and kind. They were always willing to help with a smile.
Location
10.0
The location was excellent, right across from Namli market and very close to Cevahir shopping mall. It was also just a few steps from the metro station.
Dining
7.0
The dining experience was pleasant, with a decent variety of cold and warm food. The Turkish breakfast spread was really nice, though I felt it could have offered more variety overall.
Facilities
7.0
The facilities were decent though nothing extravagant. They met my basic needs during my stay.
Elmer
United States,
May
2024
8.0/10
I had a wonderful stay at this hotel, which is conveniently located near a variety of attractions and markets. The rooms were spacious, clean, and beautifully decorated, though having only essential furnishings made them feel a bit utilitarian. The friendly staff made my experience very pleasant, always ready to assist me. However, the dining options left something to be desired and could use significant improvement.
Rooms
9.0
The rooms were spaciously large, clean, and nicely decorated with two bathrooms that both had lovely showers.
Service
10.0
The staff was incredibly friendly and helpful, always accommodating my requests with a polite attitude.
Location
10.0
The location is fantastic, right in the heart of the city with easy access to the metro, restaurants, and shopping at Jawaher Mall.
Dining
5.0
The dining experience wasn't that great, with poor variety and cleanliness, though the typical Turkish breakfast spread was pleasant.
Facilities
6.0
The facilities were decent but lacked amenities that would make the stay more luxurious.
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